Customer Service Representative

at  Webhelp

LOCATION

Hamilton, Canada
Job Title:
Customer Service Representative (Bilingual: French/English) On-Site
Job Description
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix + Webhelp is just the right place for you!
As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• 18 years of age with a High School Diploma/GED
• Fluent in French and English
• Strong computer proficiency required
• 6 months to 1 year of customer service
• 6 months to 1 year experience in a contact centre preferred
• Talent for delivering outstanding service
• Adept communication skills, in both written and verbal form
• The natural instinct to multitask, be flexible, and are able to adapt to changes
• The knack for being detail oriented
• The passion for being a team player
• Patience in working with customers is second nature for you
• The ability to do rotational shifts as needed

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:

• Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand as a bank
• Sell relevant cross-sell products to customers such as low rate balance transfers, identity protection and travel related products
• Solve problems for bank customers and promote card benefits
• Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs
• Make customer focused decisions to enhance the value of our card to our clients
• Answer inquiries and provide credit card related guidance to customers
• Help clients take full advantage of rewards program
• Answer questions on transactions and statements
• Provide information on fees, finance charges, annual membership fees, credit limits and payments
• Perform balance transfers, and cash advances and credit limit increases
• Process demographic information, personal information changes e.g. address and phone number updates
• Access and negotiate multiple information systems to answer questions
• Complete internal documentation on paper or online to forward to various departments for work on accounts
• Identify areas for process improvement to improve the customer experience, sales results or efficiency

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• 18 years of age with a High School Diploma/GED
• Fluent in French and English
• Strong computer proficiency required
• 6 months to 1 year of customer service
• 6 months to 1 year experience in a contact centre preferred
• Talent for delivering outstanding service
• Adept communication skills, in both written and verbal form
• The natural instinct to multitask, be flexible, and are able to adapt to changes
• The knack for being detail oriented
• The passion for being a team player
• Patience in working with customers is second nature for you
• The ability to do rotational shifts as neede

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• 5 weeks of paid training
• Canada benefits – Full medical, dental, life insurance
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• Referral bonuses
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with