Customer Service Representative

at  Webhelp

LOCATION

Charlotte, North Carolina, United States of America
Job Title:
Customer Service Representative (Emergency Dispatch) On-Site
Job Description
As an Automotive Customer Service Representative, you are the corner stone of the essential services offered to our members experiencing an emergency crisis across North America.
Title: Automotive Customer Service Representative
Location: Charlotte, North Carolina

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix + Webhelp is just the right place for you!
As an Automotive Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:

• Meet spelling, grammar and comprehension requirements demonstrated through pre-employment testing (CritiCall)
• High School diploma minimum
• Willing to work a flexible work schedule including holidays/weekends (possibly rotating shift schedule including mornings/afternoon/evening start times)
• Shifts offered may include 4 days 10hr shifts, 5 days 8hrs shifts
• Must reside in the United States or have a valid U.S. address for residence

WHAT YOU WILL DO IN THIS ROLE

As an Automotive Customer Service Representative, you will:

• Handle stressful and emotionally charged situations while maintaining a high level of customer service
• In high-stress situations, remains calm and can be assertive when necessary
• Can quickly and accurately summarize / paraphrase information that is heard
• Excellent interpersonal skills and ability to work collaboratively with all members of the team and ECC’s (Emergency Communications Centers)
• Type 35 WPM

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:

• Meet spelling, grammar and comprehension requirements demonstrated through pre-employment testing (CritiCall)
• High School diploma minimum
• Willing to work a flexible work schedule including holidays/weekends (possibly rotating shift schedule including mornings/afternoon/evening start times)
• Shifts offered may include 4 days 10hr shifts, 5 days 8hrs shifts
• Must reside in the United States or have a valid U.S. address for residenc

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid 8 week training of $27.10 and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Great cafeteria, Fitness center, Store on site, free parking on-site and transit accessible location, and Group discounts and perks ranging from electronics to travel