Customer Service Representative

at  Webhelp

LOCATION

Jacksonville, North Carolina, United States of America
Job Title:
Customer Service Representative (On-Site)
Job Description
The Customer Service/Technical Support Representative interact with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
Title: Customer Service/Technical Support Representative (On-Site)
Location: Jacksonville, North Carolina, United States

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service and Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service/Technical Support Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. Due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include:

• A High School Diploma and/or GED
• Minimum 6 months of customer service experience preferred (or required)
• Strong PC knowledge and computer navigation skills.
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• The ability to work rotational shifts as needed

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service/Technical Support Representative at Concentrix, you will:

• Interact with customers via inbound calls who have questions or concerns that require additional support.
• Achieve specific support and resolution on every call.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.
• Maintain broad knowledge of client products and/or services.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include:

• A High School Diploma and/or GED
• Minimum 6 months of customer service experience preferred (or required)
• Strong PC knowledge and computer navigation skills.
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• The ability to work rotational shifts as neede

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training and opportunities for monthly performance incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor