Customer Service Representative

at  Webhelp

LOCATION

Glace Bay, Canada
Job Title:
Customer Service Representative (On-Site)-Satellite Radio
Job Description
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix + Webhelp is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Ability to type 25 words per min with 90% accuracy
• Basic computer skills (office and webbrowsers)
• Pass account specific exams based on training materials delivered
• 6 mths call center experience is an asset
• 6 mth – 1 year of customer experience
• Ability to work full time M-F 9am – 9pm
• Background clearance etc.
• Pass a language assessment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

• Ability to type 25 words per min with 90% accuracy
• Basic computer skills (office and webbrowsers)
• Pass account specific exams based on training materials delivered
• 6 mths call center experience is an asset
• 6 mth – 1 year of customer experience
• Ability to work full time M-F 9am – 9pm
• Background clearance etc.
• Pass a language assessment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologie