Customer Service Representative

at  Webhelp

LOCATION

United States of America
Job Title:
Customer Service Representative (Remote)
Job Description
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• Minimum of 6 months to 1 year of solid customer service experience.
• Must provide own equipment personal desktop or laptop - no Chromebooks or Apple products - bring your own device.
• Ability to effectively communicate with customers and ask discovery questions.
• To have a strong heart and mind for servicing others.
• Comfortable with Outlook, asynchronous tools, and Microsoft Excel.
• Must be comfortable being on web camera.
• Able to utilize tools and resources to efficiently assist our customers.
• Need to be able to articulate in a business acumen manner both in verbal and written communications.
• Ability to breakdown complex subject matter into relatable knowledge for our customers.
• Open and receptive to feedback from leadership.
• Proactive in self-upskilling and knowledge training.
• Ability to cross reference job aids while assisting a customer and minimize .dead air by building rapport with the customer.

WHAT YOU WILL DO IN THIS ROLE

As a Concentrix Customer Service Representative working from home, you will:

• Review of existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information.
• Maintain, acceptable productivity levels as set by management.
• Standard verification and authentication for customer account – integrity
• Provide high level of customer service by creating a personal connection with each customer and demonstrating empathy when appropriate.
• Strong ability to ask probing questions, to discover the wants, interests and needs of our customers.
• Create customer cases or provide follow-up on existing customer cases.
• Maintain calm demeanor to diffuse escalated customer scenarios.
• Be efficient in navigating multiple systems.
• Effective listening skills that allow the customer to express their concerns while staying focused on finding a resolution.
• Participate in ongoing training and self-development.
• Maintain advanced knowledge of procedures, product information and online resource tools.
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
• Participate in activities designed to improve business performance.
• Ensure that all quality targets are met and maintained.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• Minimum of 6 months to 1 year of solid customer service experience.
• Must provide own equipment personal desktop or laptop - no Chromebooks or Apple products - bring your own device.
• Ability to effectively communicate with customers and ask discovery questions.
• To have a strong heart and mind for servicing others.
• Comfortable with Outlook, asynchronous tools, and Microsoft Excel.
• Must be comfortable being on web camera.
• Able to utilize tools and resources to efficiently assist our customers.
• Need to be able to articulate in a business acumen manner both in verbal and written communications.
• Ability to breakdown complex subject matter into relatable knowledge for our customers.
• Open and receptive to feedback from leadership.
• Proactive in self-upskilling and knowledge training.
• Ability to cross reference job aids while assisting a customer and minimize .dead air by building rapport with the customer

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Opportunities for performance incentive opportunities that are provided consistently month over month
• The opportunity to work from the comfort of your home!
• Team Appreciation Day
• Summer Bash
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion Juneteenth, Pride Month, Black History Month, National Women’s Day, and our favorite local community event the Arnold Days Parade!Paid training (Customize to time – how many weeks
• 
  
• and other specifics).

• US Full benefits – 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free short term counseling sessions for a full range of personal issues and assistance in achieving a healthy work/life balance. Concentrix also offers a stock purchasing program, Huang Leadership Development Scholarship and career development through our very own online university the CNXU!
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• Referral bonuses
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with