Customer Service Representative with English

at  OnProcess

EDUCATION REQUIREMENT

High School or equivalen

Qualifications:

• 12+ months previous customer service experience within a Contact Center.
• Attention to detail and accuracy.
• Strong written, verbal and interpersonal communication skills.
• Ability to maintain confidentiality.
• Results-driver with action orientation

Education/Certification requirement:

• High School Diploma or equivalent

Responsibilities:

• Perform and handle outbound or inbound customer and/or client communications.
• Advise customers on behalf of OnProcess Technology’s clients.
• Interact with customers via various methods of communication.
• Update program database accurately.
• Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
• Identify and escalate data or program specific issues to appropriate level of management.

Qualifications:

• 12+ months previous customer service experience within a Contact Center.
• Attention to detail and accuracy.
• Strong written, verbal and interpersonal communication skills.
• Ability to maintain confidentiality.
• Results-driver with action orientation.

Education/Certification requirement:

• High School Diploma or equivalent.

OnProcess Technology is committed to global compliance with equal opportunity principles, ensuring all employees and applicants are treated fairly regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status as stipulated by applicable international, national (State/Federal), and local laws.
Email inclusionmatters@onprocess.com to request reasonable accommodations.