Customer Service Representative with French (Benelux), Prague

at  QuidelOrtho

THE OPPORTUNITY

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

ABOUT US:

Prague is one of the most beautiful European cities as well as the cultural and economic heart of Central Europe. Almost 135 QuidelOrtho employees are supporting the following functions within EMEA Shared Services: Customer Service and Finance team, People & Culture and GIS team. We are located in an attractive part of Prague, very close to the city center. The modern newly renovated building creates a flexible environment that contributes to employee work-life balance.

YOUR NEW ROLE:

QuidelOrtho is looking for an enthusiastic individual who wants to help others and make a difference. In our customer service team, you will get this chance every day, helping our customers to save lives of the patients.
Do you enjoy communication with people in different languages and do you have a positive problem-solving approach? Would you like to have an impact on saving people’s lives? Would you enjoy participating in our exciting and full of fun team-building activities? If so, then you are definitely the right person for this role!

WHAT YOU’LL BE DOING:

• Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
• Receiving, managing and resolving customer enquiries concerning orders, product availability, general information.
• Ensure technical and other enquiries etc. are appropriately redirected and followed-up.
• Customer complaints handling, monitoring and follow-up.
• Providing support to Customer Services Team colleagues (cross functional cooperation - Supply Chain and Sales Team).
• Supporting activities, archiving, maintenance of customer data in QuidelOrtho database, certificates.