Customer Service Representative with German

at  Freudenberg Performance Materials

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

QUALIFICATIONS

• Bachelor in economics or similar;
• Experience in similar position / BPO industry;
• Advanced German and English language skills;
• Advanced knowledge of MS Office programs (Outlook, Word, Excel etc.);
• Experience in working with SAP and/or CRM tools represent an advantage;
• Independent and responsible way of working;
• Good communication skills and team spirit;
• Fact-driven and strong analytical skills;
• High ambition and customer orientation in the B2B area.
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• Managing customer relations for own customer portfolio;
• Order acceptance and processing in the ERP system (SAP);
• Checking and ensuring the availability of goods;
• Order tracking until delivery;
• Quotation process and follow-up;
• Active management of customer queries;
• Issuing of credit notes for bonus payments and provisions;
• Managing customer claims related to products or processes;
• Other sales supporting activities.