Customer Service Representative, YMCA Camp Elphinstone

at  YMCA BC

CUSTOMER SERVICE REPRESENTATIVE, YMCA CAMP ELPHINSTONE

PT Contract Under 9 mos. Vac Paid Non-Management
Gibsons, BC, CA
Requisition ID: 6232
Apply
Position Title: Customer Service Representative, YMCA Camp Elphinstone
Location: 1760 YMCA Road, Gibsons, BC
Terms: Full-Time Seasonal Contract
Contract Dates: May 15, 2024 – Sept 06, 2024
Shifts: Monday – Friday
Rate: $22.00 per hour
Reports To: General Manager, YMCA Camp Elphinstone

• Support registration for all YMCA Camp Elphinstone programs
• Provide exemplary customer service
• Monitor phone and email inquiries
• Support customers in the navigation of online self-service technologies
• Work with Microsoft Office, ActiveNet, and other Database systems
• Process transactions
• Produce reports
• Waitlist management
• Collect and sort mail
• Provide positive and welcoming presence at reception desk; maintains organized reception area
• Develops and maintains positive working relationships with key stakeholders including YMCA staff and volunteers, community agencies and other service providers
• Behaves in a professional manner at all times
• Willingness to learn new skills
• Other tasks and duties as assignedQualifications:
• Related experience
• Experience with CRM Systems
• Working knowledge of new technologies
• Strong computer proficiency
• Ability to multitask, prioritize and work independently
• Ability to be flexible and problem solve
• Strong attention to detail
• Strong written and verbal communication skills in English
• Ability to work in a team environment
• Well-developed interpersonal and relationship building skills
• Successful candidates will be required to provide a current and satisfactory Criminal Reference
• Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date