Customer Service Representatives (Research/Survey) | On-site Consultant

at  MCI Careers

LOCATION: Pampanga, PH JOB TYPE: Full-Time PAY TYPES: Salary SALARY: ₱19,000.00 APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW:

CUSTOMER SERVICE REPRESENTATIVES (RESEARCH/SURVEY)

Start a career with our growing team! We are looking for call center representatives to support customer service and sales projects for a wide variety of clients.
Our company is seeking Customer Service Representatives (Research/Survey) with excellent communication and customer service skills to conduct Research / Surveys on behalf of our clients. The successful candidate will be responsible for making IB/OB calls to potential customers and conducting surveys to gather data and insights that will help our clients make informed business decisions.
The job involves conducting telephone surveys or interviews, presenting objectives and methods to respondents, collating and documenting findings and data from interviews and surveys. This position is an on-site consultant role that will last for 5 months, with the possibility of renewal.
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QUALIFICATIONS

• Experienced Call Center Agent: Previous experience working in a call center environment is required, preferably in a customer service role.
• Excellent English communication skills: Possess exceptional verbal and written English language skills, enabling effective communication with participants and clients.
• Good reading comprehension: Ability to understand and interpret survey scripts, questionnaires, and participant responses accurately.
• Accent-free communication: Demonstrate clear and neutral English pronunciation with no accent issues that may hinder effective communication.
• Flexibility in working hours: Willingness to work on a changing schedule, including weekends, based on project requirements.
• Survey experience: Prior experience with surveys or similar research methodologies is a plus.
• Strong customer service skills: Ability to provide exceptional customer service, exhibit patience, empathy, and professionalism while addressing customer inquiries or concerns.
• Consultancy contract: The selected candidate will be engaged under a consultancy contract, with the associated terms and conditions outlined accordingly.

REQUIREMENTS:

• On-site Consultant | San Fernando, Pampanga
• Seasonal Account | maximum 5 months renewable
• Full-time graveyard schedule that shifts
• The candidate should be available to work Monday to Friday, with occasional weekend work as needed
• 19k, fixed rate, computed on an hourly basis
• Not presently employed by another company

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

DISCLAIMER:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

ESSENTIAL DUTIES

• Conduct research surveys: Conduct outbound calls to survey participants, following a predefined script and questionnaire to gather accurate and relevant information
• Collect information about client demographics, preferences, wants, and purchasing habits in order to identify potential markets and factors influencing product demand
• Compile, record, and encode information from interviews and surveys
• Create and assess data collection methods and procedures, such as surveys, opinion polls, and questionnaires, or help organize the acquisition of existing data
• Explain the survey’s aims and processes to interviewees
• Identify and rectify inconsistencies in the interviewees’ responses
• Identify and report any issues with acquiring accurate data
• Build sustainable relationships and engage customers by taking the extra mile
• Adapt to changing schedules: Be flexible and willing to work on a changing schedule, including weekends, based on the operational needs of the project.
• Maintain confidentiality: Handle sensitive and confidential participant information with utmost discretion and comply with data protection regulations.