customer service representatives supervisor - financial services

at  Prime solutions

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Office

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines

• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Identify training needs and train workers in job duties and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Resolve work-related problems and prepare and submit progress and other reports
• Propose improvements to methods, systems and procedures
• Establish work schedules and procedures
• Co-ordinate activities with other work units or departments
• Establish work priorities and ensure procedures are followed and deadlines are met