Customer Service Senior Admin

at  Canada Life Limited

Customer Service Senior Admin
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

QUALIFICATIONS

• Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent - essential

JOB PURPOSE

To be actively engaged in the Maintenance processes for CLI customers. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International.
This will involve undertaking administration duties relating to the withdrawal process stages for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.

WHAT YOU’LL DO

Be an active and positive team member focused on providing the best possible customer experience within the Maintenance process for existing CLI customers.

Specifics will include:

• Achieve an average quality score of over 90%
• Achieve an average weighted productivity score of over 90%
• Proactively identify enhancements to processes and contribute towards their implementation
• Identify, understand and collate CLI customer needs, requirements and feedback
• Agree quality standard of processes and contribute towards successful delivery
• To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.

Who You Are

• Demonstrates enthusiasm and a positive approach to their working performance
• Be open and able to adapt to change
• Articulate and possess excellent communication skills
• Strong team player who is able to work with limited supervision
• Confident self- starter
• Takes a logical and organised approach to problem solving
• Has the desire to develop a career within a customer centric environment.
• Has a strong attention to detail and enjoys delivering quality outcomes
• Experience within a life assurance environment would be an advantage