Customer Service Specialist/Claims Handler - WORK FROM HOME

at  Teleperformance

SKILLS NEEDED TO BE A CUSTOMER SERVICE SPECIALIST

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner.
• Customer Service experience.
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed.
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment.

As a Customer Service Specialist, you will be the person who provides a fantastic customer journey on each interaction. People are the heart and soul of our business and we want the successful applicant to have an upbeat “can do” manner and provide that personal touch. If you are friendly, like to talk and can take direction, this is the perfect role for you.
We are governed by the FCA so it is important to be compliant and follow scripts but don’t worry, full training and ongoing coaching will be provided. We also love to unlock potential and provide fantastic opportunities to advance your skills/career.
This is a work at home opportunity which means you not only avoid expensive travelling expenses but with no travelling time, you have a much-improved work-life balance.