Customer Service Specialist

at  Commonwealth Bank

Please note, the start date for this role is 13th of May, 2024 where you will complete four weeks of mandatory training in our Collins Street office.

• Provide a high level of empathy and emotional intelligence during interactions
• Support internal and external customers with solutions to a wide range of complex banking enquiries and complaints
• Evidence an ability for analytic problem solving
• Deliver exemplary customer service at all times aligned to SOP’s and quality standards
• Triage and escalate enquires for immediate action based on customer need and business requirements
• Achieve or exceed individual and team performance targetsDevelop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objective