Customer Service Specialist

at  Commonwealth Bank

Perth, Western Australia, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate07 Nov, 2024Not Specified22 Jun, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

OTHER CORE RESPONSIBILITIES INCLUDE:

  • Provide a high level of empathy and emotional intelligence during interactions
  • Support internal and external customers with solutions to a wide range of complex banking enquiries and complaints
  • Evidence an ability for analytic problem solving
  • Deliver exemplary customer service at all times aligned to SOP’s and quality standards
  • Triage and escalate enquires for immediate action based on customer need and business requirements
  • Achieve or exceed individual and team performance targetsDevelop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objectives
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REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

IT - Hardware / Telecom / Technical Staff / Support

Customer Service

Graduate

Proficient

1

Perth WA, Australia