Customer Service Specialist

at  Commonwealth Bank

DO WORK THAT MATTERS.

CommBank’s Business Banking Operations (BBO) function is looking for Customer Service Specialist to join our Funding & Settlements team within Business Lending Operations.
BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.
We currently have multiple opportunities! Including one permanent and one secondment role, which are both great ways to upskill and deepen your knowledge across Business Lending Operations!

ABOUT THE ROLE

Within the Commercial Funding & Settlements team, you will be responsible for managing the funding and settlement process for Business and Commercial loans. You will also collaborate with internal stakeholders in order to successfully process complex settlement matters.
This team also reviews and analyses complex facility agreements, assists with loan drawdown activities which ensure we meet our customer’s needs.
This role will have an Indicative Salary between $70,000 and $80,000 base per annum.

Other responsibilities include:

• Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues
• Identifying opportunities to improve the processes within your team or work area.
• Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues.
• Contributing to and/or completing reconciliations
• Completing general administrative duties as required
• Practising prudent risk management by identifying and responding to business risks

To be successful in this role, the ideal candidate should have:

• Demonstrated knowledge and experience of the home lending/commercial lending process.
• Strong customer service experience with the ability to build relationships with relevant stakeholders.
• High attention to detail and accuracy
• Strong work ethic with a team orientated outloo