Customer Service Specialist (f/m/d)

at  FREUDENBERG GROUP

Working at Freudenberg: We will wow your world!

Responsibilities:

• Issue quotes and orders for new and existing customers into ERP system (SAP), manage delivery according to customer demand together Return of Goods with Logistic Department
• Set up new accounts into ERP system (SAP) + Maintaining of the Customer Database
• Manage the Customer Relation Management System (based on Lotus Notes)
• Manage information on customer portals and EDI transaction to meet customer demands
• Monitor Customer Complaints
• Maintain the Contract Database
• Exceed our customer’s expectations through continuous improvement utilizing data and developing procedures to meet those expectations
• Work closely with the Service Departments: Logistics, Finance, Accounting,
• Controlling in order to integrate seamlessly new- and ongoing business and communicate customer business practices across all divisional functions
• Carries out supervisory responsibilities in accordance with the organization’s policies
• Implement and monitor a variety of order processing channels and stock requirements
• Work closely with the Sales Staff as their internal contact point for customer requirements
• Review pricing with sales and reconcile pricing issues as necessary
• Monthly reporting and forecasting preparation
• Maintain margin goals and manage pricing for customers
• Coordinate Marketing Projects in interaction with the Sales- and Marketing Manager
• Readiness to travel

Qualifications:

• Strong verbal and written communications skills with emphasis on telephone skills
• Organizational skills
• Positive attitude
• Ability to build strong partnerships between internal and external organizations to achieve targeted goals
• Excellent problem solving kills
• 3 years Bachelor degree and 3 years of Customer Service experience or 4 years of College degree with 2 years of Customer Service Experience
• Service/Marketing/Sales Account Management experience with an emphasis on Business to Business is a plus
• Excellent PC related skills including Microsoft Office and Internet Skills
• SAP system or other large scale complex ERP system and CRM –system (Lotus Notes) experience
• Language skills: English, Dutch, French both written and verbal
• Marketing Skills

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Klüber Lubrication Belgium Netherlands S.A

• Issue quotes and orders for new and existing customers into ERP system (SAP), manage delivery according to customer demand together Return of Goods with Logistic Department
• Set up new accounts into ERP system (SAP) + Maintaining of the Customer Database
• Manage the Customer Relation Management System (based on Lotus Notes)
• Manage information on customer portals and EDI transaction to meet customer demands
• Monitor Customer Complaints
• Maintain the Contract Database
• Exceed our customer’s expectations through continuous improvement utilizing data and developing procedures to meet those expectations
• Work closely with the Service Departments: Logistics, Finance, Accounting,
• Controlling in order to integrate seamlessly new- and ongoing business and communicate customer business practices across all divisional functions
• Carries out supervisory responsibilities in accordance with the organization’s policies
• Implement and monitor a variety of order processing channels and stock requirements
• Work closely with the Sales Staff as their internal contact point for customer requirements
• Review pricing with sales and reconcile pricing issues as necessary
• Monthly reporting and forecasting preparation
• Maintain margin goals and manage pricing for customers
• Coordinate Marketing Projects in interaction with the Sales- and Marketing Manager
• Readiness to trave