Customer Service Specialist

at  Masimo

JOB SUMMARY:

The primary responsibilities of this role include timely and organised logistics management of stock deliveries, stock shipments, stock warehousing, and to facilitate the customer product repairs process, liaising with Customers and the Masimo Technical Services team. This position will support the country manager with office administration management.
The Customer Service Specialist also assists with customer order completion, from receipt of purchase order through to pick and pack and shipment to customers. As a member of the Sales Operations Team responsiveness to customer enquiries is also required.
The Customer Service Specialist works closely in a team environment with the Sales Operations Specialist and, and other duties may be assigned and prioritised by the Sales Operations Manager South Korea.
This position demands a driven, high-energy, dedicated team player who can work well under pressure, catch on quickly and someone who is adaptable to change but can also stick to a routine with superb time management skills. Excellent communication skills (written and verbal) and a high level of attention to detail are required.

MINIMUM QUALIFICATIONS:

• Minimum two (2) years customer service experience
• Proficient computer skills: order entry, MS office, particularly MS Excel
• Organized, attention to detail, logical and cares about precision
• Excellent problems solving skills and ability to work independently
• Punctual, results oriented, a self-starter, can wear many hats, has experience in busy work environments
• Trustworthy and professional

PREFERRED QUALIFICATIONS:

• Familiarity with medical devices
• Experience with medical devices preferable
• Experienced order entry and ERP skills

EDUCATION:

Bachelor degree preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

NA