Customer Service Supervisor

at  GJK Facility Services

BETTER EXPERIENCES, BETTER OUTCOMES

It’s an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.
We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.
Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.
With a national footprint and workforce of over 2,500, a strong focus on safety, long-standing customer relationships and over 30 years of experience, we are a purpose-led organisation.
We are a diverse family, supporting each other to do our best and help make a difference.
We are seeking a skilled and reliable Cleaning Customer Service Supervisor to join our team based in Perth, Western Australia.

EXPERIENCE:

• Proven experience in the cleaning industry.
• Detail-oriented with a commitment to quality.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver’s license.
• Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

ABOUT THE ROLE:

In your role as a Customer Service Supervisor, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while supervising a team of committed cleaning experts.
The ideal candidate should have a strong understanding of cleaning industry and possess excellent customer service and time management skills.

RESPONSIBILITIES:

Supervise a team of cleaning staff, including training, scheduling, and performance management.
Conduct regular site inspections to ensure the highest quality of cleaning services.
Respond promptly to client inquiries, requests, and concerns.
Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
Monitor and maintain inventory of cleaning supplies and equipment.
Implement and enforce safety protocols and procedures.
Continuously seek opportunities for process improvement and efficiency.