Customer Service Supervisor

at  Midland Transport

MIDLAND TRANSPORT LIMITED HAS BECOME A LEADER IN THE TRANSPORTATION INDUSTRY BY PROVIDING SUPERIOR QUALITY SERVICE TO OUR CUSTOMERS. OUR SERVICES INCLUDE LTL, T/L, COURIER SERVICES, AND LOGISTICS/ BROKERAGE WHICH PROVIDE THE CONVENIENCE OF ONE-STOP SHIPPING.

Midland Transport is currently seeking a Full-time Supervisor for our Customer Service Team. The selected candidate will assist in leading the Daily Management of our Customer Service center located at our Head Office in Dieppe, NB. A self-starter with a strong work ethic and a “Can Do” attitude, this candidate will encourage and motivate our team to deliver ongoing Superior Quality Service to our customer base.

• Daily Management of the CS Team’s main KPIs as well as weekly/monthly reporting
• Ensure scheduling and staffing requirements are met on a daily basis
• Main escalation contact for Customer needs and expectations
• Leads and guides the Customer Service Team through ongoing performance management ensuring the successful attainment of departmental objectives and strategies
• Knows and understands customer needs and expectations and drives continuous improvement to create the optimal customer experience
• Coaches and recognizes team members for delivering Superior Quality Service to our customers