Customer Service Supervisor

at  Tilray

Densborn, Rheinland-Pfalz, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Aug, 2024Not Specified24 May, 2024N/AGood communication skillsNoNo
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Description:

CUSTOMER SERVICE SUPERVISOR (M/F/D)

We are looking for a committed and flexible employee (m/f/d) to lead our customer service team in Germany as a Customer Service Supervisor (m/f/d).

Responsibilities:

  • Management of the customer service/telesales team (functional and disciplinary)
  • Ensuring service and quality standards
  • Operational responsibility for the day-to-day business/pharmacy
  • Permanent analysis and control of KPI’s
  • Analyses, profitability calculations for measures in the area of customer service/pharmacy
  • Monthly sales reporting
  • Continuous development of employees in customer service/telesales
  • Interdepartmental cooperation with the marketing department
  • Participation in congresses and trade fairs
  • Management and organization of telesales/marketing training
  • Preparation of monthly sales figures for pharmacy direct business

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Densborn, Germany