Customer Service Team Leader – German Speaking (Fixed term)

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Manage a team with sophisticated process management and business interactions
Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly to ensure the organizations timely delivery of Order to Cash services
Lead and support external/internal audits, identify to control risk and drive incident investigations
Proactively identify areas of process and quality improvement and raise those to the relevant stakeholders and process owners
Ensure Global Process Standards are embedded and adhered to in day-to-day operations
Develop and maintain strong working relationships with key partners within the organisation, customers and external service providers to ensure related issues are dealt with in a timely and effective manner
Ensure timely resolution of raised queries and systemic issues by proactively seeking to minimise or eliminate by addressing root causes
Support the implementation of Order to Cash Tower Strategy within your team
Set goals and clarify expectations, provide regular feedback and conduct appraisals
Coach team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organization
Identify training opportunities focused on building long term capability in the teams. Help team members think of possible career options and support them in developing associated career development plans.
Support Tower Leadership in developing a high performance culture promoting continuous learning and focusing on meeting / exceeding customer needs and expectations