Customer Service Team Leader
at people2people
Parramatta, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Jun, 2024 | Not Specified | 24 Mar, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for a Customer Service Team Leader to join the team.
Responsibilities:
- Managing post-purchase customer cases raised on social channels end-to-end adhering Samsung guidelines ie. Scripting and posting.
- Provide outstanding customer experience by communicating clearly, being empathic towards the customers situation and acting in a professional manner at all times.
- Follow up on any open cases and ensure customers are being updated daily.
- Create and execute improvement plans based on dissatisfied customer feedback
- Implementation of process changes or updates with relevant team members
- Training and coaching of relevant Service processes and systems as required and reporting and scheduling major training sessions with Service L&D Team
- Decision making for customer remedy based on individual customer scenario aligned with Samsung company policies
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
HR / Administration / IR
Customer Service
Graduate
Proficient
1
Parramatta NSW, Australia
