Customer Service Team Leader

at  Stramit

WHO WE ARE

Welcome to Stramit! We are glad you are taking the time to understand more about this opportunity and why we think you should join the Stramit team. Part of the Fletcher Building Group, Stramit is one of Australia’s leading manufacturers and suppliers of roll formed steel building products. A business steeped in history, our success comes from an in-depth knowledge of industry, entrepreneurial spirit and growth mindset. The backbone of our business are our 850+ Sales, Operations, Customer Service and Support Service functional teams across our 16 sites, who position us as a market leader in our field.

• Provide direction to your team with a focus on consistently meeting or and exceeding our customer’s expectations.
• Address and manage escalated customer concerns with a priority on timely and efficient resolutions.
• Adopt a growth mindset in your every day in order to boost team efficiency and morale and in turn our customer satisfaction levels.
• Identify and manage your teams performance, training and development needs to ensure they are set up for success in their roles.
• Liaise with various internal and external stakeholders.