Customer Service / Technical Support Representative (On-Site)

at  Concentrix

Job Title:
Customer Service / Technical Support Representative (On-Site)
Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
Title: Customer Service / Technical Support Representative (On-Site)
Location: Dartmouth, Novia Scotia, Canada

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix + Webhelp is just the right place for you!
As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• 6 months customer service experience or equivalent
• High School diploma or GED
• Effective communication skills in English, both written and verbally
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• The natural instinct to multitask, be flexible, and the ability to adapt to changes
• The ability to learn including strong problem-solving skills
• Patience in working with customers is second nature for you
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

WHAT YOU WILL DO IN THIS ROLE

As a Concentrix Customer Service / Technical Support Representative, you will:

• Be the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• 6 months customer service experience or equivalent
• High School diploma or GED
• Effective communication skills in English, both written and verbally
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• The natural instinct to multitask, be flexible, and the ability to adapt to changes
• The ability to learn including strong problem-solving skills
• Patience in working with customers is second nature for you
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• $19.00 starting wage. Career progression to upskill with increased wage, $19.96.
• Registered Retirement Savings Plan, Medical, Dental, Vision Insurance after 90 days, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more.
• Opportunities for monthly bonuses in addition to base pay based on strong performance.
• Full time paid classroom and on the job training.
• Work from our beautiful Halifax location.
• Leadership opportunities and networking groups such as Network of Women, Black Professionals Network, Pride, Ability, Wellness, and mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond