Customer Service/Technical Support Representative

at  Webhelp

LOCATION

Belleville, Canada
Job Title:
Customer Service/Technical Support Representative (Onsite)
Job Description
Title: Customer Service/Technical Support Representative (Onsite)
Location: Belleville, Ontario (Onsite)
The Customer Service/Technical Support Representative (Onsite) interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service/Technical Support Representative (Onsite) position at Concentrix + Webhelp is just the right place for you!
As a Customer Service/Technical Support Representative (Onsite), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative (Onsite) role include:

• 18 years of age with a High School Diploma/GED
• Excellent customer service
• Banking and invoicing accounts receivable would be an asset.
• Prior customer service experience required. (at least 1 year)
• Strong listening skills to be able to understand, empathize and resolve cx issue.
• Ability to effectively communicate, verbally.
• Demonstrated ability to probe and problem solve.
• Ability to work both as a team member and independently when needed.
• Demonstrate patience while maintaining a pleasant and professional manner.
• Open availability to work weekdays between the hours 9am-9pm EST and weekends 9am-6pm

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service/Technical Support Representative (Onsite) you will:

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Help customers with software related issues
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative (Onsite) role include:

• 18 years of age with a High School Diploma/GED
• Excellent customer service
• Banking and invoicing accounts receivable would be an asset.
• Prior customer service experience required. (at least 1 year)
• Strong listening skills to be able to understand, empathize and resolve cx issue.
• Ability to effectively communicate, verbally.
• Demonstrated ability to probe and problem solve.
• Ability to work both as a team member and independently when needed.
• Demonstrate patience while maintaining a pleasant and professional manner.
• Open availability to work weekdays between the hours 9am-9pm EST and weekends 9am-6p

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Awesome wage $18.75/hr with a shift differential of $1/hr after 8:00 p.m. and on weekends
• Shifts available Monday - Friday 8:00 a.m. - 12:00 a.m. and Weekends 9:00 a.m. - 6:00 p.m.
• On the spot rewards to celebrate performance
• Potential to make up to $300 in monthly incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor