Customer Service Technician

at  Eddyfi Technologies

We are a fast-growing international high-tech company offering high-performance non-destructive testing solutions for the inspection of critical components. On a day-to-day basis, we develop, produce and market non-destructive testing devices: sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments have applications in a variety of industries, including oil & gas, aerospace and nuclear.
Are you up for a challenge in the world of high-tech? We’d love to have you on board! Eddyfi Technologies is looking for a Customer Service Technician in Singapore to join our Service Team.

• Carry out calibration, preventive maintenance, troubleshooting, and final quality control on Eddyfi equipment to ensure smooth operation ;
• Analyze electrical diagrams, identify faulty components, and collaborate with the Research & Development department to find technical solutions ;
• Perform on-site calibrations and repairs, ensuring traceability through clear documentation ;
• Interact with customers during on-site interventions, understanding their needs and providing appropriate solutions to ensure satisfaction ;
• Maintain production and quality standards in line with corporate norms ;
• Communicate irregularities in calibration procedures and utilize precision tools for activities ;
• Coordinate all pre-installation requirements/logistics with customers and Business Development Manager ;
• Schedule and perform new installation & service visits, training technicians as needed.
• Generate and compile various reports including pre-install, during installation, post-install, and quarterly reports ;
• Work collaboratively with the regional Business Development Manager and other Business Development Managers to facilitate sales opportunities, attend meetings, conduct technical demonstrations, and support wireless range testing or other pre-installation requirements.