Customer Service Training Specialist II

at  Thermo Fisher Scientific

EDUCATION

• Bachelor’s degree (Engineering, Mechatronics, Physics, or other relevant field) and a minimum of 2 years of related experience; or an advanced degree with limited experience; or equivalent work experience.

KNOWLEDGE, SKILLS, ABILITIES

• 2+ years as a Facilitator and organizer of on-the-spot training; or field service engineering experience
• you are able to build out-of-the-box solutions to be able to deliver training.
• Have a hands-on mentality; love high end technical sophisticated tools and problems.
• Proficient in English (verbal and writing), other language skills are an asset.
• People-skills, know how to bring colleagues, learners and engineers to work together in a multifaceted environment
• Understand how people learn and capable of imagining yourself as the learner.
• Self-starter, who is also highly productive when not supervised.
• Highly communicative and ability to explain difficult material.
• Able to present in front of a larger audience.
• Energize, empower, encourage, convince and motivates learners

THIS ROLE WILL BE SITE BASED IN HILLSBORO, OR

Thermo Fisher Scientific is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

WHAT YOU WILL DO:

• Delivery of skills-based classroom training, interactive hands-on training delivery
• Manage the learning curves of the trainees, either by individual interactions or by classroom activities
• Using different didactic skills to transfer the knowledge towards the trainees. This can be done via teacher-center or facilitating the accurate learning environment to let the trainee gain the skills.
• Translate high technical information into clear and understandable information.
• Transform the teacher-centered classroom training into e-learning,
• Mentor the trainee using the accurate skills, with hands-on exercises on life tools
• Provide work instruction for aid during field work and training exercises.
• Use skills-based training to get trainees faster up to speed.