Customer Services Administrator
at Exertis
Rathcoole, County Dublin, Ireland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Jul, 2024 | Not Specified | 02 May, 2024 | 2 year(s) or above | Sap,Telephone Manner | No | No |
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Description:
Req ID: 7133
Company: DCC Vital - Fannin Ltd
Salary: Salary not disclosed
Location:Rathcoole, IE
Contract Type: Permanent
Date Posted: 30 Apr 2024
Description:
QUALIFICATIONS AND EXPERIENCE:
The successful candidate will ideally have:
- Two years previous experience in a similar role, ideally in a Service environment.
- Experience in a busy warehouse environment would be ideal.
- Working knowledge of SAP
- I.T. literate
The successful candidate will be:
- Flexible, hardworking and enjoy working with people.
- Articulate, courteous with a friendly telephone manner
- Ability to work well under pressure while adhering to strict deadlines
Responsibilities:
- Dealing with internal & external customer enquiries/requests
- Ensure that customer queries and issues are resolved promptly and thoroughly
- Accepting and entering customer orders
- Scheduling orders for delivery/collection
- Generating delivery/collection dockets and manifests
- Liaising with drivers to ensure efficient & timely delivery of product to customers
- Completing deliveries & collections on system
- Collecting and matching proof of delivery to completed tasks
- Monitoring and issuing of stock to backorders
- Assigning calls to repair technicians
- Monitoring status of repair calls and chasing outstanding calls with technicians
- Logging and managing PPM schedule for HSE equipment
- Handle customer issues/complaints - logging, distribution, follow up and reporting of issues
- Logging, preparation and issuing quotations to HSE
- Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Rathcoole, County Dublin, Ireland