Customer Services Advisor and Administrator - (6mth Fixed...

at  Banham

Are you experienced in administration and well-versed in handling high call volumes, able to deliver exceptional customer service? Are you adept at multitasking and thrive in a fast-paced environment? If so, then we have an exciting opportunity for you!
We are currently seeking highly motivated individuals to join our Locks Team on a 6-month fixed-term contract as a Customer Service Advisor and Administrator.
If you’re looking to join a market-leading company, then we would love to hear from you, as we have opportunities for Part-time / Flexible or Full-time hours.

• Respond to a high number of emails and phone calls
• Schedule and manage installations and engineers’ diaries - using a central electronic booking system.
• Provide administrative support to the Senior Department Leaders - assisting with diary management, department reports, department paperwork, invoicing and certification, and general admin duties
• Communicating with different departments to order the correct equipment for the engineering team.
• Verifying customer and account data by reviewing, correcting, and updating data when account information is incomplete, inaccurate, or missing.
• Having excellent attention to detail and a can-do attitude along with a willingness to learn.
• Above all have a customer-centric focus.
• Knowledge of Zendesk or similar CRM systems (desirable)