Customer Services Analyst - CSA

at  Smith Nephew

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

What will you be doing?

• Ensure that distributor orders have been transmitted by customer service in a timely manner.
• Consolidate and analyze the supply of products by franchise, detecting and reporting opportunities and risks.
• Maintain constant communication with distributors in order to inform supply plan. Monthly meet.
• Keep the open order report updated and online with distributors and commercial team.
• Focusing on operational excellence, the execution of the replenishment process according to the guidelines established by Global Operations.
• Record and process any potential or actual non-conformity detected, recommending actions and initiating and/or verifying solutions for immediate treatments.
• Track the creation of deliveries, billing, and pre-alert purchase orders to customers.
• Notify and process complaints regarding the arrival of material to the recipient and follow up until the case is closed.
• Maintain constant communication with the commercial team to review and send the LBE weekly.
• Monitoring the sale and consignment (capex) of sets in the CSA region.
• Review and notify the financial and commercial teams of the quarterly sales forecast and quantities at the code and country level.
• All activities or reports related to the supply chain for indirect countries (TPS)

What will you need to be successful?

• Professional in engineering, supply chain, export trade or related careers
• Advanced english
• More than 3 years in similar positions, preferably in the sector.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship

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• Ensure that distributor orders have been transmitted by customer service in a timely manner.
• Consolidate and analyze the supply of products by franchise, detecting and reporting opportunities and risks.
• Maintain constant communication with distributors in order to inform supply plan. Monthly meet.
• Keep the open order report updated and online with distributors and commercial team.
• Focusing on operational excellence, the execution of the replenishment process according to the guidelines established by Global Operations.
• Record and process any potential or actual non-conformity detected, recommending actions and initiating and/or verifying solutions for immediate treatments.
• Track the creation of deliveries, billing, and pre-alert purchase orders to customers.
• Notify and process complaints regarding the arrival of material to the recipient and follow up until the case is closed.
• Maintain constant communication with the commercial team to review and send the LBE weekly.
• Monitoring the sale and consignment (capex) of sets in the CSA region.
• Review and notify the financial and commercial teams of the quarterly sales forecast and quantities at the code and country level.
• All activities or reports related to the supply chain for indirect countries (TPS