Customer Services Associate

at  Benchmark Gensuite

EDUCATION

Bachelor’s degree (B.A./B.S.) in administrative fields, Marketing, Public Relations, or similar.

QUALIFICATIONS & EXPERIENCE

• 1+ year relevant customer service experience, highly desired
• Results-driven mentality
• PowerPoint skills and experience with Excel preferred
• Adaptability, able to work on a fast pace and multitasking environment
• Proficient English skills spoken and written
• Exceptional listening, communication, and presentation skills, highly organized, collaborative and detail oriented
• Empathetic, positive attitude with a desire to help our team to support customer needs
  Questions about the position? Please contact our HR Mexico Team at jobs.mexico@benchmarkdigital.com

• Support Leadership team to get customer satisfaction and growth among a portfolio of customers
• Support drafting business requirement documentation for project specifications related to business analysis
• Develop understanding of clients’ operations and systems
• Supporting Unit Leads with administrative tasks for customers
• Collaborate with internal teams to build and delivery customer expectations