Customer Services Consultant - Ballarat

at  Bupa

ABOUT THE HOME

A modern care home located in Delacombe in south-western Ballarat. Our home consists of five resident communities, each with a dedicated team to look after your care needs. It consists of 144 beds, with dementia and high care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

SKILLS AND EXPERIENCE

• Patience! Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
• Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
• Intermediate to advanced skills across the MS Office Suite
• Previous experience gained in a similar admin/customer service role
• Highly developed organisation and time management skills – prioritisation and self-direction is key in this role

ABOUT THE ROLE

As the Office Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.

DUTIES

Each CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties. Below is an example of tasks but you certainly wouldn’t be responsible for all of them!

• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
• Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
• Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.