Customer Services Duty Manager

at  Christchurch Airport

• Competitive market salary with great benefits including car parking and health insurance
• Diverse, inclusive and dynamic culture with heaps of opportunity to develop
• Be part of an operational leadership team ensuring Christchurch Airport’s customer service is second to none!
  Apply now for the opportunity to lead our front line customer services team, ensuring that visitors to Christchurch Airport have great experiences whatever the time of day or night.

AS OUR IDEAL CANDIDATE, YOU HAVE:

• Significant operational experience in a fast-paced business, in and leading customer service teams
• Experience with shift work covering a 24-hour period (this role will include night shifts)
• At least 2 years people leadership experience, helping team members develop professionally and personally, offering sound mentoring or coaching, and supporting a team to perform outstanding service every day. Your experience also includes operational management such as managing rosters and timesheets, and ensuring compliance with policy and procedure.
• Demonstrated experience in emergency management and response
• Excellent computer skills, with the ability to rapidly learn and adapt to new and updated systems and processes, as well as proactively seeking opportunities to improve team efficiency

• Actively engages with and assisting passengers and visitors at the airport, ensuring their experiences in our airport are positive
• Liaises with Airport stakeholders, including Airlines, Government agencies, other operators and tenants
• Assists and leads terminal operations in emergency management situations
• Ensures we maintain a safe and secure airport at all time