Customer Services Executive (Full-time, Part-time, Job-share)
at Close Brothers Group
London, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Jul, 2024 | Not Specified | 30 Apr, 2024 | N/A | Good communication skills | No | No |
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Employment Type:
Full Time | Part Time |
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Contract to Hire – Corp 2 Corp |
Description:
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
The purpose of the Customer Operations Executive is to ensure that the on boarding of Retail and Corporate customers is in accordance with departmental procedures and within agreed SLAs. The post holder will be responsible for managing and processing incoming account requests and Static Data Changes
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- experience in a customer operations role in a highly regulated environment.
- Good understanding of FCA regulation regarding customer services
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.
ABOUT US
For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
LI-CP1
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
Responsibilities:
- Create and maintain customer records in Temenos (T24) system.
- Complete due diligence on new and existing customers in accordance with the department’s onboarding procedure
- Process ongoing account requests ensuring that customer instructions are acted upon efficiently and work is completed to Savings Operations agreed standards
- Represent the department when required in user testing changes to applications and systems, communicating results accordingly
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Banking / Insurance
Finance
Graduate
Proficient
1
London, United Kingdom