Customer Services Representative

at  Natural Purity

As an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team.
The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Customer Service Representative is responsible for developing new market opportunities through lead generation.

JOB KNOWLEDGE, SKILLS, AND EXPERIENCE:

• No experience is necessary as we will provide you with paid training by a certified trainer.
• We will assure all appointments have been properly screened and meet our guidelines for both the client and team member safety.
• All of your appointments will be prearranged, and you will have no quotas to meet. There will be no pressure to sell products to potential clients.
• We will provide you an extremely competitive compensation package with incentives and bonuses along with full benefits and pleasant work atmosphere.
• No experience necessary as we will provide full training and ongoing support.
• We provide a great base salary as well as a generous bonus and benefit package.
• We have current team members that are making six figures in this position. We are looking for enthusiastic and motivated individuals to join our team and grow our business.
• We WORK A 5 DAY WORK WEEK. No Saturdays or Sundays. We don’t require you to work Statutory Holidays as well.
• We require candidates to have their own vehicle and provide a professional appearance and possess a great attitude.

1. You will be the subject matter expert responsible for conducting in-home environmental solutions testing and assisting homeowners in diagnosing any potential issues
2. Perform effective in-home presentations that demonstrate, educate, overcome customer objections, and assist customers in making informed decisions. You will present and recommend the ideal whole home solutions through various product bundles that can help with chlorine, chloramines, hard water build-up, and other common city water problems (both natural and man-made).
3. Inspect where any required equipment should be installed and calculate installation costs.
4. Maintain relationships with customers.
5. Engage with members, prospects customers, responds to sales referrals to gather pertinent information, ascertain and prioritize customer needs and set appointments.
6. Communicates weekly work schedule and lead status to National Sales Manager.
7. Perform effective presentation that demonstrates, educates, and entertains customers on our products; offer special promotions, overcome customer objections, and assists customers to make informed decisions.
8. Processes orders according to established procedures, collects payment from customer and arranges product installation by applicable dealer.
9. Participates in company post-sale consumer program; schedules appointments to visit customers to follow up and ensure confidence in their purchase. Work to generate referral business and provide consumer thank you gifts.
10. Maintains a professional appearance and attitude reflecting the company’s dedication to professionalism.
11. Communicates effectively with internal departments to ensure superior customer service.