Customer Shift Supervisor

at  IKEA

WHAT YOU NEED TO KNOW

Working at IKEA has its benefits and rewards:

• $28.64 base hourly pay rate.
• Above award rates and penalty rates (including Sunday and Public Holidays).
• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more.
• 24/7 access to our Employee Assistance Program for health and wellbeing support.
• 15% Co-worker discount.
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant.
• Co-worker uniform provided.
• Free Co-worker parking.
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand).
• Bonus programme (where eligible).
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible).

What you need to know

• This role is Permanent Full-time, 76hrs/fortnight.
• The internal job title for this role Customer Coordinator.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (from 8:30am to 10:00pm). You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

• Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
• Supervising the daily operation of the team to ensure a positive customer journey.
• Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
• Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
• Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
• Deliver training programs and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals.
• Recording information accurately in the relevant systems to make improvements to the customers’ future shopping experiences