Customer/Snr Customer Relations Executive- Singapore Institute of Retail Studies

at  NYP Nanyang Polytechnic

[What the role is]
To attend to and advise customers on SIRS’ courses and services, provide career advisory and placement. Conduct business development including identifying new opportunities, establish partnerships, lead generation and sales.

[What you will be working on]

• Conduct training needs analysis to help customers enrol in relevant courses for skills development & career growth.
• Provide career advisory and placement services.
• Manage a sales portfolio to achieve targets.
• Identify new opportunities, establish partnerships, generate leads and achieving sales.
• Curate and/or collaborate with partners to organise online/physical outreach events such as job fairs, roadshows, etc.
• Perform related admin and operation duties including report submission.
• Support front-line duties and any other duties as assigned.

[What we are looking for]

• Relevant qualification in Business, Hospitality, Marketing or any related discipline.
• At least 3 year(s) of relevant experience in Customer Service, Business Development and Sales.
• Work experience with community organisations, trade associations and other partner.
• Proficient in using MS Office. Skills in using any design software and social media tools will be an advantage.
• Possesses a positive attitude with friendly disposition, business- and customer-centric mindset and able to work in a fast-paced environment.
• Good oral and written communication, as well as interpersonal skills

Please refer the Job description for details