Customer Solutions Officer, New Zealand

at  WS Audiology APAC

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life. We are headquartered in Singapore & Denmark with more than 11,000 employees across more than 40 countries.
We are currently seeking applicants for a role within our Customer Solutions Team, located in Ellersie, Auckland. The ideal candidate will be solution-oriented and eager to embrace challenges in order to deliver top-tier service and support.
About the role
Reporting to the Australian and New Zealand Customer Solutions Team Leader (Based in Brisbane, Australia) the ideal candidate will be a self-starter, capable of working collaboratively, demonstrating flexibility, approachability, and proactively seeking ways to exceed our clients’ expectations.

• Responding in a timely manner to all incoming communications via telephone, email from internal and external customers
• Processing and entering all sales orders accurately into the ERP system
• Proactively monitoring all orders and ensuring that the customers is kept informed about the status of their orders
• Provide ongoing communication to the Sales, Audiology & Management teams regarding customer complaints, likes or dislikes by entering feedback into the CRM database
• Liaising with internal departments to provide timely resolutions for customer queries
• Work in collaboration with Field Sales teams to ensure the highest level of customer satisfaction.