Customer Solutions Specialist

at  Webhelp

LOCATION

Brisbane, Australia
Job Title:
Customer Solutions Specialist
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.
We are currently looking for Customer Service Advisors to join our team who will be representing an exciting new client, a State Based Government Contract based in Brisbane providing support to everyday Australians.
Join our voice and webchat team as a Customer Solutions Specialist, representing our esteemed Government client. As representatives of the client we want to ensure seamless customer interactions by providing a positive, professional and personalised customer experience.

SKILLS & ABILITIES:

• Excellent written and verbal communication skills
• Strong attention to detail
• Proactive problem solving skills
• Confident and capable in using computers and systems
• Thrive in a fast-paced environment
• A positive attitude and a passion for delivering outstanding customer service

KEY ROLE DETAILS

• Start date of 15th of April
• Hourly rate of $24.87 + Super
• Full time and part time roles available
• 2 weeks full time training, followed by min. 20 hours per week.
• Centrally located in the heart of Brisbane, 100 metres from Central Station
• 24/7 rotating roster (Penalty rates paid for after hours and weekend work)

ROLE DUTIES:

• Handle inbound enquiries via phone and webchat to assess customer needs, requirements, entitlements, and obligations, utilising client provided resources and internal guidelines
• Assisting customers to access, navigate and understand digital services.
• Handle and escalate service disruptions
• Conduct follow-up calls with customers to provide assistance as needed.
• Taking a proactive approach to solving customer enquiries at first point of contact