Customer Succes Manager - Semi
at Thermo Fisher Scientific
Oregon, Oregon, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Sep, 2024 | Not Specified | 22 Jun, 2024 | 5 year(s) or above | Interpersonal Skills,Disabilities,Electron Microscopy | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION:
Are you ready to take on an exciting and rewarding challenge? As a Customer Success Manager - Semi at Thermo Fisher Scientific Inc., you will have the opportunity to make a significant impact in high tech/capital intensive industries. Join our world-class team and support our customers optimize their workflow and achieve their goals.
MINIMUM QUALIFICATIONS:
- Equivalent experience in high-tech/capital intensive industries or an advanced degree (M.S./Ph.D.) in Electrical/Electronic Engineering
- Five years of customer service/advocacy experience, preferably in high-tech
- Excellent teammate who can also work independently
- Strong communication and interpersonal skills
PREFERRED QUALIFICATIONS:
- Experience in technical or application aspects of Electron Microscopy
- Confident and driven
- Project management experience
Thermo Fisher Scientific Inc. is an equal opportunity employer and encourages applications from candidates of all backgrounds. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process. If you require assistance or an accommodation due to a disability, please contact us at 1-855-471-2255* and provide details about your required accommodation.
Join our team and help us make the world healthier, cleaner, and safer. Apply today at [link to job application].
Responsibilities:
- Build positive relationships with customers
- Leverage customer intake meetings to set expectations, decide on success criteria, and understand individual customer needs
- Engage with customer’s equipment and process representatives and develop relationships with their lab leadership and key users
- Work with sales, service, IT, and service innovation teams to ensure smooth installation, training, and technology adoption
- Supervise and track customer progress from point of sale through installation and training and beyond
- Serve as a single point of contact for customer concerns
- Identify processes, infrastructure, and/or product changes and/or offerings that could improve customer experience
- Up to 30% travel required, primarily within North America West Region
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Oregon, USA
