Customer Success Account Manager (German & English speaking)

at  Microsoft

We are looking for a senior (several years of experience) Account Manager, based in Austria, with a proven track record and solid network at big Austrian industry customers across a variety of industries. Full proficiency in German and English (both written and verbal) is a pre-requisite.
As Customer Success Account Manager (CSAM) you develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM you partner with Top Customer Executives to create a customer success plan and steer against the agreed achievments specific to drive business transformation. You will leads the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree OR Master’s Degree in Business, Sociology, Psychology, Computer Science or related field

o OR equivalent experience.

• Several years of customer success, solution delivery, practice management, customer-facing advisory, or portfolio management experience AND a sales-driven mindset.
• Proven track record of acting as trusted customer advisor to C-level executives AND a solid network at big Austrian industry customers across a variety of industries.
• Full proficiency in German and English (both written and verbal).

PREFERRED QUALIFICATIONS

• Proven track record of acting as trusted customer advisor to C-level executives AND a solid network at big Austrian industry customers across a variety of industries with emphasis on the following industries: public sector, retail, finance, automotive.
• Strong business acumen and hands-on mentality, plus the ability to develop business plans and strategies, as well as very good communication skills.
  The salary for this role is starting from 71,300 euros depending on experience.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations