Customer Success Account Manager: Internship Opportunities

at  Microsoft

MINIMUM QUALIFICATIONS & REQUIRMENTS

• Currently pursuing a bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semester/quarter remaining after internship.
• Fluency in one of the Scandinavian languages
• 60% working onsite in the office
• You must be legally authorized to work in Norway to be eligible for this role (legally authorized = has citizenship or has been granted a valid visa or work permit).

PREFERRED QUALIFICATIONS

• Passion for technology and customer obsessed.
• Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
• Excellent verbal and written communication, analytical and presentation skills.
• Technical Certification in Cloud technology (e.g., Azure) are preferred but not required.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

ABOUT THE ROLE

The Customer Success Account Manager builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and technical objectives.

RESPONSIBILITIES

• Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues.
• Engages in conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
• Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities (e.g., add-ons, renewals).
• Connects identified opportunities, questions, and/or issues from customer organizations. Works with the appropriate internal Microsoft technical/sales teams or partners to address, using foundational technical knowledge to identify the right internal teams. Begins to take ownership for team coordination. Identifies and mitigates blockers to customer success goals.