Customer Success Administrator

at  Morgan McKinley

Location: Mallow Road, Cork
Contract: Full-time (Monday - Friday), Permanent
Salary: Dependent on Experience, Minimum €35,000
Are you passionate about the motor industry and delivering exceptional customer service? We’re seeking a dedicated Customer Success Administrator to join a notable, global company where you’ll play a crucial role in ensuring their customers receive outstanding end to end support and assistance.

Requirements:

• Previous experience in a customer-facing role, ideally within the automotive or motor industry.
• Strong communication skills, with the ability to engage effectively with customers and build lasting relationships.
• Excellent organizational skills and attention to detail, ensuring accuracy in order processing and documentation.
• Proactive problem-solving abilities, with a customer-centric approach to issue resolution.
• Proficiency in CRM software and other relevant tools is advantageous

THIS IS NOT A SALES ROLE

Key Responsibilities:
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Customer Relationship Management: Serve as the main point of contact for our valued customers, providing personalized support and guidance to meet their needs effectively.

• Order Processing: Manage customer parts orders, from initial inquiry to delivery, ensuring accuracy and timeliness throughout the process.
• Issue Resolution: Proactively address customer concerns and inquiries, troubleshooting problems and finding innovative solutions to ensure customer satisfaction.
• Documentation and Record-keeping: Maintain detailed records of customer interactions, transactions, and preferences, utilizing CRM software to track and manage customer relationships.
• Product Knowledge and Education: Stay informed about the machinery and equipment and services, providing customers with advice and guidance to help them make informed decisions where needed.

Requirements:

• Previous experience in a customer-facing role, ideally within the automotive or motor industry.
• Strong communication skills, with the ability to engage effectively with customers and build lasting relationships.
• Excellent organizational skills and attention to detail, ensuring accuracy in order processing and documentation.
• Proactive problem-solving abilities, with a customer-centric approach to issue resolution.
• Proficiency in CRM software and other relevant tools is advantageous.

Why this position is so exciting:

• Opportunity to work in the dynamic and fast-paced motor industry, with room for career growth and development. This is a brand new position in the company that you can come in and make your own. You will have the freedom to carve out your own process and customer success style.

Apply with your CV to hear more and to be taken into consideration for the position.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.