Customer Success Associate

at  Coalition Inc

ABOUT US

Coalition is the world’s first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.
Opportunities to make an impact with bold thinking are real - and happening daily.

SKILLS AND QUALIFICATIONS

• Prior experience in a customer support/customer service role and/or a strong desire to learn
• Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
• Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
• Prior insurance experience not required, but a plus!
• Incredibly positive attitude. Attitude overcomes all!

WHY COALITION?

We’re a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. We trust our team members to take responsibility, share ownership, and put in the work to help us in our pursuit to solve digital risk.
Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023 and one of Fast Company’s Most Innovative Companies in 2022.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Visit our Newsroom >

ANTI-DISCRIMINATION NOTICE

Coalition is proud to be an Equal Opportunity employer. It is our policy to provide equal opportunity to all individuals seeking employment without regard to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. We also prohibit harassment or discrimination of applicants based on the above-protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.

ABOUT THE ROLE

Based on the success of our Australian business, we’re hiring our first Customer Success Associate to support Coalition’s delivery of best-in-class service to our brokers and policyholders in Australia. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance. Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!

RESPONSIBILITIES

• Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
• Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams
• Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
• Performing administrative insurance functions to keep our growth engine humming
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points