Customer Success Coordinator

at  Smile Innovations Group

DESCRIPTION:

The Customer Success Coordinator is responsible for providing exceptional customer service to internal and external stakeholders. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person and via email. Entering case orders into ERP system with a high level of accuracy. Coordinating and scheduling case production ensuring schedules and timelines are met. Shipping and receiving related duties. Liaising with the Supervisor for other clerical duties related to supply chain and operations, including but not limited to invoice processing and AR.

QUALIFICATIONS:

• Customer service extraordinaire – background in busy, fast paced customer service roles
• High attention to detail and accuracy
• Customer experience focused approach to problem solving.
• Strong communication skills and an excellent command of the English language
• Excellent time management skills; acts skillfully with a sense of urgency.
• 1-2 years’ experience in customer facing, data entry role in a fast-paced environment preferred.
• Dental background desirable
• Experience working with Microsoft Office Suite of Products
• ERP software experience and knowledge an asset.
• Aptitude for learning technical information.