Customer Success Engineer

at  AMCS Group

PASSIONATE PEOPLE FOR SUSTAINABLE SOFTWARE

We are Quentic. Our mission is to provide clarity and orientation in the area of occupational safety, environmental, quality and sustainability management (EHSQ) and to create digital solutions. In Berlin, our team consists of over 300 employees

YOUR PROFILE, COMPETENCIES AND KNOWLEDGE

• Vocational training or studies with technical specialization and/or HSE orientation
• Professional experience in software support is a must
• IT affinity, service mentality, communication and problem solving skills
• Secure knowledge of English and German, other languages are a plus
• Very good verbal and written communication skills
• Time and self-management
• Ability to work in a team
• Knowledge of HSE or ESG desirable

• As a CS Manager / Engineer, you will independently communicate to customers. Here, you need to
• Record, analyse, discuss and develop solutions to specific customer questions or requirements; document and follow up as needed
• Record error messages and customer requests via e-mail and telephone
• Classify and analyse the suggestions
• Write tickets and communicate to internal stakeholders in order to help solve customer issues.