Customer Success Engineer - Energy Components Americas Support (Hybrid Schedule)

at  Quorum Software

WHO WE ARE LOOKING FOR:

Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

• Provide Energy Components (EC) Level 2 Application Software Support and be responsible for Incident, Service Request, Change, and Problem Management.
• Responsible to diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications within SLAs
• Participate in the configuration, enhancement, and testing phases associated with software changes
• Understand and assess customer’s reported issues to determine prioritization
• Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
• Implement and support of master data management solutions
• Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer
• Manage and ensure documentation of assigned incidents, including internal and external communications
• Provide mentoring and technical knowledge sharing to junior team members
• Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products
• Maintain strong adherence to Service Level Agreements
• Ability to work effectively with global cross-functional teams
• Responsible for periodic after hours on call support for critical issues
• Ensure successful completion of personal and team deliverables
• And other duties as assigned