Customer Success Engineer - On Demand Land Application (Hybrid)

at  Quorum Software

REQUIREMENTS

• 4 year degree from an accredited university
• Experience working with software products in a support, development, testing, or implementation capacity
• Advanced Excel skills (ability to work with VLOOKUP, INDEX, MATCH, IF functions)
• Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers, and associates
• Problem solving, ability to communicate with the highest level in customer organizations
• Strong written and oral communication skills
• Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively
• Logical Thinker
• Energetic
• Customer Service Oriented - Responds promptly to customer needs and solicits feedback to improve service and offerings
• Demonstrates maturity and seasoned judgment
• Fluent in English, both written and verbal

PREFERRED SKILLS

• 2-3 years experience Customer Service and Application Support.
• Basic database (SQL) working knowledge.
• 3+ years of oil and gas industry experience with a detailed understanding of upstream Oil & Gas operations

• Technical & Customer Support troubleshooting issues over the phone and support portal. Training of new users and consulting best practices. Graduating new customer from onboarding to company advocates (partners) who provide additional value through referrals and joint initiatives.
• Follows and contributes to processes and procedures in place to implement new customers.
• Provide feedback to product & development group of customer requests for feature and product development. Participate in Quality Assurance testing for new application releases and data import projects.
• Tracking time, maintaining documented relationships, and identified risks in the company CRM application.
• Prioritizing support and development tasks and allocating time. Performing actions necessary to retain customers. Configuration of Application
• Interacting with Land Team members, Outsourced Development Teams, and Customers
• Customer issues related to the product
• Manages all resources related to the successful maintenance and development of the business
• And other duties as assigned.