Customer Success Executive - DACH

at  Cybereason

ABOUT THE COMPANY

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. Talking of technology, we posted the best results in the history of MITRE ATT&CK Evaluations.
We have the technology, and now we are looking to expand our talent! - Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.
If you’re looking to join an organisation deeply rooted in their values that empowers their employees to do their best work, whatever that work might be, come join our EMEA Organisation!

MORE ABOUT CYBEREASON:

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values:

• Win As One: The power of an individual is less than the power of a team.
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
• Daring: To achieve the impossible, we must dare to be different.
• Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
• Never Give Up: We are tenacious and resilient, and we never stop.
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles

Cybereason is looking for someone to join our Customer Success team who can build and maintain an excellent relationship with our EMEA customers. This is an incredible opportunity for the someone with a real passion for customers and a focus on product and service outcomes. Nothing is more critical to Cybereason’s continued momentum than retaining and growing our world-class client portfolio.
The Customer Success Executive will act as trusted advisers to our clients, ensuring they get the most out of our industry-leading solution. We look for mature, empathetic, tech savvy communicators, who understand the important role Cybereason plays in defending the health of our clients’ enterprises.
Our Customer Success Executives are more than just post-sale relationship managers; we are looking for client partners able to act as the face of the Company to protect and expand our bottom line. The successful Customer Success Executive must be able to effectively drive adoption and maximise the opportunity to expand within our existing customer base.
The right candidate will be able to align internal and external resources to ensure value realisation and a ’one voice’ approach to ensure our customers feel valued, protected and connected to our organisation at all times. Our Customer Success Executives are tasked with protecting our existing revenues, identifying expansion opportunities and delivering a world class customer service, all this while developing a deep understanding of our customers pain points and how to address them.
If you have 3 years of relevant experience in the world of Customer Success, Cybereason could be the place for you!